Frequently Asked Questions
Everything you need to know about fueling your performance with XMiles.
How long will it take to receive my order?
Standard shipping typically takes 2-4 business days. We also offer express shipping options at checkout for athletes who need their nutrition supplies urgently.
What is the shelf life of the nutrition products?
We ensure all products shipped have a minimum shelf life of 3-6 months. Specific expiry dates are printed on the individual packaging of gels, bars, and hydration mixes.
Can I return food items if I change my mind?
Due to health and safety regulations, we can only accept returns on food and supplement items if the security seal is intact and the packaging is unopened.
Do you offer bulk discounts for clubs or teams?
Yes, XMiles provides tiered pricing for bulk purchases. Please contact our support team with your requirements to receive a custom quote for your sports club.
Are your products suitable for specific dietary requirements?
We stock a wide range of vegan, gluten-free, and dairy-free options. You can use our website filters to shop by dietary preference to find the right fuel for your needs.
What should I do if my order arrives damaged?
If your items are damaged during transit, please take a photo and contact us within 48 hours. We will arrange for a replacement or a full refund immediately.